A full range of features that save you and your agents time
Improve Support
Efficiency with
Innovative Tools
Manage all conversations and users in a shared
area, and forget everything else. From here on out,
it's just you and the customer – happily connected
by Auto Chatbox. Ready to get started?
Manage Conversations
Easily manage your conversations in one place with our
user-friendly interface. Search for conversations, delete
messages, view users’ online status and see when they
are typing in real time.
Delete messages
Download
conversations
Search for
conversations
Online and typing
status
Knowledge Base Articles
Provide faster help for customers and fewer questions
for your agents with the integrated multilingual
knowledge base. Create a help center area accessible
from a dedicated page or within the chat in a few
minutes.
Dedicated articles page,
demo here
Search articles widget
Categories
Multilingual
Message Editor
Create the perfect message by using 3000+ emojis and
use markdown syntax to format the text. Surprise your
users with voice messages, and attach media and files
in just one click.
Text formatting and
markups
3000+ emojis
Attachments
Voice messages
Saved Replies
Save precious time and avoid the headache of having to
repeat the same tasks. With saved replies, you won't
have to type the same messages over and over. You
can also save Rich Messages and custom content.
Insert by keyboard
shortcut
Save and reuse messages
Save custom
content
Save Rich
Messages
Departments
Organize conversations and assign departments to
agents. Transfer rules so that your conversations will
always land in the right hands. Route conversations and
send department – specific email notifications.
Department email
notifications
Update conversations
department
Restrict access
to
conversations
Notifications
Don't lose visitors. Actively engage them instead with a complete set of notifications.
Email
Alert users and agents via
email each time a new
message comes in.
Push Notifications
Alert users and agents via
Push Notifications for each
new message.
Desktop Notifications
Alert users and agents via
desktop notifications for
each new message.
SMS Notifications
Alert users and agents via
text message each time a
new message comes in.
Flash Notifications
Update the browser tab title
each time a new message is
received.
Sounds
Play a sound on receipt of
every new message.
Red Counter
Display a red circle with the
current number of unread
messages.
Agents and admins
All notification types are
available also in the admin
area.
More are coming
More notification types are
coming in future versions.
Stay tuned!
Real-time Queue
Notifies visitors of their position in the queue and
waiting time in real-time. Automatically distribute the
conversations among all available agents and set
concurrent chats limit.
Waiting time and queue
position
Set max concurrent chats
limit
Updates in
real-time
Routing and Agent Assignment
Assign conversations to available agents in a
proportional manner or let your users select their
preferred agent. Maximize efficiency and satisfaction
with our advanced routing solutions.
Auto-route chats to agents
fairly
Let your users select their
preferred agent
Email Piping
Use piping to reply to user messages from your email
inbox and convert emails to tickets. Users can reply to
agents by email as well! Setting this feature up does
not require any server-side configuration.
Omni-Channel Experience
Send and reply to WhatsApp messages, Facebook
messages, Telegram messages, text messages, emails,
tickets, and chat messages in Auto Chatbox. Save time
with communication that happens in one place.
messages, Telegram messages, text messages, emails,
tickets, and chat messages in Auto Chatbox. Save time
with communication that happens in one place.
WhatsApp
Messenger
Telegram
Slack
Text
Messages
Emails
Translations in Real-Time
Artificial Intelligence App Required
Effortlessly communicate with customers in their
preferred language. Our system automatically
translates messages between the user and agent or
chatbot, ensuring smooth and efficient communication.
Two-way
translations
Translations in real-
time
Multilingual chatbot
Powered by Google
Translate
Smart Reply
Artificial Intelligence App Required
Smart Reply saves agents time by suggesting quick
responses to agent messages in real-time using
artificial intelligence. Get suggested answers in the
user's language from both OpenAI and Dialogflow.
OpenAI and Dialogflow suggestions
Multilingual suggestions
Message Rewriting
Artificial Intelligence App Required
Spelling Correction
Artificial Intelligence App Required
Automatically fix any spelling mistakes in agent
messages in real time, effortlessly, in any language.
Say goodbye to spelling mistakes, forever! This feature
is powered by OpenAI.
Fix any spelling mistakes
Multilingual spelling correction
Speech Recognition
Artificial Intelligence App Required
Instantly convert audio messages into written text with
the OpenAI transcription technology. The text will be
displayed alongside the audio player in real-time.
Compatible with the translations feature
It works for users, admins, and the chatbots
Multi-User Direct Messaging
Send direct chat messages, emails, and text messages
to users in real-time. Use custom merge fields to
personalize every message and automatically send
notifications.
Reports
Get an overview of how chat and your agents are performing
Daily conversations
Missed conversations
Average conversations time
Registrations count
Subscribe and follow-up reports
Daily visitors
Daily leads
Daily users
Articles searches and views
Browsers and operating
systems
Agents ratings
Agents response time
Average agent conversations
time
Countries and languages
More available and more are
coming!
Agent Ratings
Gather feedback on your customers' live chat
experiences and use lessons learned to improve
customer service. Check your agents' ratings and send
post-chat messages.
Chat rating
Ratings report
Post-chat messages
Works with tickets
Tickets
Offer your customers immediate help from a single
interface by embedding customer ticket areas
throughout your website. This feature requires the
Tickets app.
More details
Offline Message
Send a message or display a banner to the user when it
is not office hours or when all agents are offline.
Personalize the message to show it only when you
want it and the way you want it.
Multiple message types
and designs
Display timetable
Disable agents
check
More Features
Auto Chatbox provides an extensive set of tools for small and large businesses
Transcript
Download conversation
transcripts as text files and
send them to users.
Routing
Automatically distribute the
conversations among all
agents.
Internal Notes
Add internal notes to
conversations and chat with
other agents.
Tags
Effortlessly organize and
categorize conversations
with the use of tags.
Agents Collision
Detection
Prevent multiple agents from
working on the same
conversation.
Automatic Updates
One click update, and
automatic updates for the
plugin and apps.
Multilingual Platform
The panel is translated in 41
languages. You can even add
your own.
Keyboard Shortcuts
Increase productivity and
save time with the keyboard
shortcuts.
Attachments, Media and
Lightbox
Send multiple attachments
and media. Open and view
images in a lightbox.
Documentation
Need a little help? Take
advantage of the extensive
docs.
